Privacy Policy

1. Overview

NADMedics ("NADMedics," "we," "us" or "our") runs nadmedics.org, a website that connects people with independently licensed U.S. healthcare providers and licensed pharmacies for NAD+ therapy. This policy covers information collected when you visit the site or use our services.

Health information you share with treating providers is handled under HIPAA where it applies. Our HIPAA Notice of Privacy Practices explains those protections in more detail.

2. Information we collect

• Information you give us. Your name, date of birth, contact details, shipping address, payment details and anything you send us by email or form.
• Health information. Answers to health questionnaires, notes from your consultation, prescriptions and any records you choose to share with your provider.
• Device and usage information. Pages you view, links you click, device and browser type, IP address and the time of your visit, collected with cookies and similar tools.
• Information from partners. Payment confirmations, identity checks and order updates from the pharmacies and service providers who help deliver your care.

3. How we use information

• To run the website and the services you request
• To connect you with a licensed provider and pass prescriptions to a licensed pharmacy
• To process payments, ship orders and prevent fraud
• To send you messages about appointments, orders and your account
• To send occasional updates, if you agree, with an easy way to unsubscribe
• To meet legal duties and enforce our Terms of Service
• To understand how the site is used and make it better

4. Cookies and similar tools

We use cookies to keep the site working, remember your preferences and understand traffic. You can block or delete cookies in your browser settings, although some features may then stop working. Where the law requires it, we ask before setting cookies that aren't essential.

5. How we share information

• With the licensed providers and pharmacies involved in your care
• With vendors that help us operate, such as hosting, payments, email and customer support, who must keep it confidential
• When you ask us to, or give your permission
• When the law requires it, or to protect the rights and safety of you or others
• As part of a merger, sale or similar business change, with confidentiality protections in place

We do not sell your personal or health information.

6. How we protect information

We use administrative, technical and physical safeguards, including encryption, access controls and monitoring, to protect your information. No system is completely secure, so please keep your login details private and tell us right away if you think your account has been misused.

7. How long we keep information

We keep information as long as we need it to provide our services, meet legal obligations, settle disputes and enforce agreements. Medical records are kept for the period state recordkeeping laws require, which is often six to ten years or longer.

8. Your privacy rights

Depending on where you live, you may be able to:

• See the personal information we hold about you
• Correct information that's wrong
• Ask us to delete your information, subject to legal exceptions
• Get a copy of your information in a portable format
• Limit or object to certain uses
• Opt out of targeted advertising
• Withdraw consent you've given

To make a request, email team@nadmedics.org. We'll confirm your identity and reply within the time the law allows. You won't be treated differently for using your rights.

9. State privacy laws

Residents of California, Virginia, Colorado, Connecticut, Utah and other states with privacy laws have extra rights, such as the right to know, delete and correct information and to opt out of its sale or sharing. An authorized agent may make a request for you with proof of permission. NADMedics does not sell personal information or share it for cross-context behavioral advertising.

10. Children

Our services are for adults 18 and older. We don't knowingly collect information from children under 13. If you believe a child has given us information, contact us and we'll delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its effective date, and we'll let you know about significant changes.

12. Contact us

Questions about this policy or your information? Email team@nadmedics.org.