Nasal SprayFrom $166/mo
InjectionFrom $166/moEmail the team
Ask about pricing, eligibility, orders or billing. We aim to reply within one business day.
team@nadmedics.org- Home
- Contact us
Contact NADMedics
Real people, clear answers.
Questions about NAD+, pricing, an order or your account? Send us a note, or get personal answers from a licensed provider at a free consultation.
Ways to reach us
How can we help with your NAD+ questions?
Start a free consultation
The quickest way to get medical answers is to talk with a licensed U.S. provider. No insurance, no commitment.
Book your free consultation →Already a patient?
Sign in to your patient account to reach your care team about your treatment.
Patient sign in →Medical emergency?
NADMedics is not for emergencies. Call 911. For a mental health crisis in the U.S., call or text 988.
Looking for policies? Read our Refund & Cancellation Policy, Shipping Policy or Privacy Policy.
We’re listening
We read every message about your NAD+ care
Whether it’s a question about an order, billing or whether NAD+ is right for you, a real person reads your email. We aim to reply within one business day.
Email team@nadmedics.orgReport a problem
Where to report a problem with a medicine, your privacy or a charge
Tell us first so we can help. You can also go straight to these official channels.
Side effects or product problems
Tell your provider, and you can report it to the FDA’s MedWatch program.
FDA MedWatch ↗Health privacy concerns
If you believe your health information was mishandled, you can complain to HHS.
HHS Office for Civil Rights ↗Billing disputes
Email us first. Federal law also gives you rights when disputing a card charge.
FTC: disputing charges ↗In crisis?
Call 911 in an emergency. For mental health support, call or text 988, any time.
988 Lifeline ↗Questions
Before you write in
How quickly will I hear back?
We aim to reply to every email within one business day. Questions that need a provider's input can take a little longer.
Can I message my provider directly?
Yes. Once you're a patient, sign in to your patient account to contact your care team about your treatment.
How do I cancel my plan?
Email team@nadmedics.org or use your patient account. There's no cancellation fee and no contract.
Can I get a refund?
Dispensed medication can't be refunded, but damaged or incorrect orders reported within 7 days are replaced or refunded. The Refund & Cancellation Policy has the details.
Where is my order?
You'll receive a tracking number when your order ships. If it's late or arrives damaged, email us within 7 days and we'll sort it out with the pharmacy.
Official sources
Contact: sources and official resources
Official government and research sources behind this page, so you can check the facts yourself.
- U.S. Food and Drug AdministrationMedWatch: The FDA Safety Information and Adverse Event Reporting Program
Where patients can report side effects or problems with a medicine to the FDA.
- HHS Office for Civil RightsFiling a Health Information Privacy Complaint
How to file a HIPAA privacy complaint with the federal government.
- U.S. Department of Health and Human ServicesHIPAA for Individuals
Your rights over your health information under HIPAA.
- Federal Trade CommissionUsing Credit Cards and Disputing Charges
Your rights when disputing a card charge under federal law.
- 988 Suicide & Crisis Lifeline988 Lifeline
Free, confidential support by call, text or chat, 24/7.
- U.S. Food and Drug AdministrationBeSafeRx: Your Source for Online Pharmacy Information
How to spot a legitimate online pharmacy and avoid unsafe sellers.
The fastest way to get answers
Book a free consultation and a licensed provider will answer your NAD+ questions directly.
Book a free consultation